Faqs
With our interactive page navigation, users can browse through the product categories and then put the selected items in the cart. Once the user has selected the desired items, he/she can proceed to checkout from the cart option. Fill in the required details and submit the information. User will receive confirmation email on the provided email address followed by a support call from our representative.
The cart shows the items you have selected along with the total price including delivery charges, so the user can review before placing the final order. User can remove items as desired or move back for further shopping.
Do I have to provide the information each time I do shopping from GMU?
No, GMU makes it easy for its customers by providing them Login accounts. Customers will only have to fill in the complete information once. After that, they won’t be required to fill in the long forms except for updates where needed. The account also shows customer’s previous buying history.
Is it necessary to sign-up for an account on GMU?
No, it is not necessary for the customer to create account for GMU. However, it makes it easy for us and the customers as well in case they come for shopping back from us. Customers having account won’t have to fill in their information again and again and thus can access benefits of tracking their orders, discount offers and other updates on our page.
How can I know where my order is?
Customer can simply login to the account, go to Order History and track their order by the order number. Moreover, customer can call on our provided helpline for further information.
How can I return or replace order?
In case of return or replacement immediately contact us at mentioned numbers on site. Also you can return within 3 days of receiving the product by writing to info@glossmeup.com with your order number in the subject.
What conditions are applicable for return or order replacement?
Products in original & un-tampered condition can be exchanged or returned within 3 days after receiving. This policy does not apply to products purchased on “Special Promotions”. Also opened or damaged items will not be exchanged or returned.
How can I claim amount in case of return?
Customer will receive his/her payment within 7 working day in case of return.
Who will pay the return courier charges?
In case of returns via courier, customer will bear the return courier charges. No charges applicable on return at GlossMeUp.
